Service Engineer

Key Objectives
Liaise effectively with the Service & Support Team on all installation, service and training schedules.
Investigate and recommend ways to improve service levels, reduce costs, and improve quality standards and profitability on individual jobs/projects.
Support customers remotely via company phone and laptop
To Install, commission and service all Unison equipment.
To implement key customer service contracts, ensuring both scheduled service work, and machine breakdowns are dealt with professionally and that all conditions of Service Level Agreements are adhered to.
To document and submit all signed installation, service and customer training paperwork in a timely manner.
To ensure any outstanding issues are followed up and dealt with appropriately.
To manage personal timesheets ensuring that they are an accurate reflection of the activity codes and time spent for individual clients.
To participate in site surveys and site meetings.
Skills:
Must have BTEC, NVQ Level 3, Advance GNVQ time served apprenticeship AND/OR proven practical experience in mechanical and electrical engineering in industry.
Good written and verbal skills and be able to communicate at all levels both with internal staff and with customers.
Good organisational and time management skills, ability to prioritise personal workloads in line with business and customer expectations.
Must have a Customer Service Orientation and have excellent interpersonal and communication skills as the position involves daily interaction with customers, colleagues and 3rd party suppliers.
Work Conditions:
Overtime and/or anti-social working hours will be required to meet project delivery deadlines.
Overseas travel will be required to meet project installation and service requirements (including but not limited to USA, Norway, Malaysia, Nigeria, Brazil, Angola, Ghana, Singapore, New Zealand)
Training will be provided