Customers underpins the value of most organisations. Even in today’s automated, process driven society, delivering consistently great service is what keeps the cogs turning and business returning. Although some companies define client service their hallmark of success, living up to client expectations is a whole different ballgame. Mastering satisfaction extends way beyond talking a good talk.
Jo Davis, Managing Director at Broanmain Plastics explores how they were able to achieve a 100 percent score in meeting customer requirements in their recent 2024 survey, a 10 percent improvement on 2022/23.
